Contact Us 

Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

We're happy to help!

At Pooch Lane, our mission is to ensure you and your furry friend are 100% satisfied. Whether you have a question about an order, need recommendations on the best toys for your dog, want to share feedback on a product, or just want to brighten our day with a joke, we’d love to hear from you!


We love emails just as much as you do! We aim to respond to all inquiries as quickly as possible, usually within a few hours. Feel free to fill out our email form or send us a message directly at support@poochlanepetsupplies.com. 

Don’t hesitate—reach out and let us help make your shopping experience even better!
Thanks for contacting us. We'll get back to you as soon as possible.

FAQs

Have a quick question?
Check our FAQs for a quick answer

Email us

support@poochlanepetsupplies.com

Frequently Asked Questions

Have questions? We’re here to help

How long does it take to process and ship my order?

Order Processing: Order are processed with 2 to 4 business days.

Shipping:

  • Express - 6 to 20 business days (varies by county)
  • Standard - 15 to 25 business days for all listed regions

 

Please remember that shipping times are estimates and may vary depending on factors, such as your location, custom processing, or unforeseen delays. We cannot guarantee specific delivery dates. Check our Shipping Policy for more details.

What is your Return Policy?

We offer a 7-day Money-Back Guarantee. If you're not satisfied, simply return your item within 7 days. For more details, see our Return Policy.

Are your products safe for pets?

Yes! We prioritize quality and safety in all our products, selecting materials that are pet-friendly and thoroughly tested.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel an order, contact us as soon as possible. We'll do our best to accommodate changes before the order is processed.

How do I know what size to order for my pet?

Each product includes a detailed sizing chart and measurement guide. We recommend measuring your pet's neck, chest, and back length to ensure a good fir. If your pet's measurement fall between sizes, we suggest sizing up for comfort.